Your Insurance Claim and "Steering"
Many Burlington Glass clients have never filed an insurance claim for a broken windshield before. BG is approved by and direct bills all insurance companies.
If you do have an auto glass claim you are going to be working with your insurance, let Burlington Glass help you file the claim and take care of all the paperwork for you!
Call Burlington Glass...
When you call BG, we initiate a three-way call between BG, you, and your insurance company. This will ensure all participants have accurate information and your glass claim can be set up to be performed as soon as possible, very often the same day!
Almost all insurance companies today employ "Third Party Administrators" (also called TPA's or Networks) to handle the incoming calls and processing of their auto glass claims. Insurance companies are able to save money and streamline their claims process. However, there are some TPA's that are actually national glass companies who will try to “Steer” you to their company.
Burlington Glass is an approved member of all insurance TPA’s with warrantied installations and insurance approved pricing.
Here are a few examples of steering:
TPA tells the customer: Burlington Glass is not an approved vendor of the insurance company …
FALSE: BG has contractually agreed to membership requirements of all major TPA’s such as Safelite Solutions and Lynx Services
TPA tells the customer: Customer will be responsible for any additional cost over the set insurance price for the glass…
FALSE: BG has agreed to each insurance company’s pricing as a contracted member of the TPA
TPA tells customer: You have to use our company to replace your auto glass…
FALSE: State law allows you to select the glass company of your choice to repair or replace your auto glass.
TPA tells customer: Burlington Glass doesn’t service that area…
FALSE: BG has 14 retail locations in NH & VT where we can serve your needs, and offers (weather permitting) free mobile service.
For most people their automobile is one of their biggest investments. Auto glass repair and replacement is an exacting and demanding process that is necessary to insure your safety. Don’t let a claims representative on the other side of the country tell you where you "can" or "can't" bring your car. Keep your business with a local company.
When You Have The Need For Auto Glass, Let Your Claims Representative Know…
"I Would Like To Use Burlington Glass."
Trust Burlington Glass... your local professionals!
Don't be steered wrong! You always have the right to select the company that will repair or replace your vehicle's auto glass.
Done Fast... Done Right... Guaranteed
For nearly 40 years, Burlington Glass and Granite State Glass have been serving the glass needs of Chittenden County and beyond. With two locations in Vermont and twelve locations in New Hampshire, the BG/GSG Team is dedicated to serving their customers' needs in a safe, timely and professional manner. For auto, home, or commercial glass needs Burlington Glass and Granite State Glass are the choice for people who understand the value of integrity and professionalism. We look forward to the opportunity to earn your business.